The responsibilities of a property manager are many and often performed behind the scenes. Tenants are unaware of just how much they rely on their property manager to keep the facility running seamlessly. That is, until something unforeseen happens.
Nonprofessionals just cannot comprehend the amount of work that goes into making commercial properties run at peak performance levels on a daily basis. The signs of a good pro-active property manager are many, but happy tenants are a good indication that a building’s manager has the skill set needed to do his or her job.
Asset Management’s team of professionals work tirelessly to ensure all properties that they manage are maintained, repaired and inspected properly to ensure optimal operations and value. We find that successful property managers share a variety of common traits.
Top 6 Traits Every Successful Property Manager Must Master:
1. Perhaps one of the most important of those is people skills. After all, a property manager should be able to work with other people, such as contractors and tenants, in order to keep commercial properties at peak performance. A positive and rationale disposition can work wonders when responding to complaints and service requests. Tenants appreciate a friendly, even-tempered and tolerant property manager who is keen on providing excellent customer service and capable of turning a negative into a positive. Building a solid and respectful relationship with tenants and contractors, alike, will grow into happier long-term relationships with them.
2. Good communication skills can make the difference between a perturbed but understanding tenant and a raging mad tenant when unavoidable issues arise. Every building has the potential to have an emergency occur. A property manager that can keep his wits about him when the phone is ringing off the hook or emails are flying in with panicky tenants inquiries as to how he plans to remedy the situation can be the calming force that can help avoid a bad situation escalating into something worse. The ability to communicate clearly with tenants and others and to keep those lines of communication open makes for a much healthier client-manager relationship.
3.Property managers juggle many tasks and being knowledgeable of the best practices, having the right certifications and accreditations required for the job is paramount to being successful when tackling these tasks. Many property managers are solely responsible for creating revenue and managing expenses, bidding out projects, staying compliant to certain codes and regulations, conducting regular interior/exterior inspections, overseeing proper maintenance on equipment and grounds, security and safety. The list can often be endless. It’s no wonder many property managers need a bachelor’s or even a master’s degree to keep abreast of all the things involved in maintaining commercial properties.
4.Professionalism is a skill set that can keep emotional situations from escalating out of control. A property manager that maintains a professional and impartial persona sets the tone for handling sticky situations. Being able to separate emotions from business decisions, as well as do what is right can make it easier to deal with employees, tenants, clients, contractors and vendors. Property managers that are dependable, responsible, patient and calm under stress are much more successful at maintaining a positive professional relationship with all involved.
5.Organizational skills are something every property manager should master. It often seems that everything needs to be done yesterday. Being able to prioritize the items on a ‘to do list’ so that the most important items come first is priceless. Not only that, a property manager needs to keep meticulous records. They need to have a comprehensive database with contact information of owners, tenants, maintenance staff, vendors and contractors so that they can handle any situation quickly and efficiently. A calendar of important reminders, such as due dates, inspections, regular maintenance, lease payment, work orders and invoice due dates will keep something important from falling through the cracks. Many property managers make use of software programs created for specifically for property management to not only stay on track, but to better collaborate with employees, contractors and tenants. Keeping everyone on the same page is invaluable when trying to juggle a variety of tasks.
6.Organizational skills lead into a property manager being able to be better detailed-oriented, which can help protect owners and tenants from safety hazards that could lead to injuries and lawsuits. Likewise, being vigilant about compliancy with all federal, state and local building codes, ordinances and requirements will better serve all entities involved. Performing regular inspections in order to keep the property properly maintained and repaired is in the job description of every property manager.
AMA works with commercial property owners to inspect the interior and exterior of their buildings on a regular basis to ensure safety, compliance and avoid any unwanted surprises. If you are looking for a knowledgeable, professional, organized and detailed-oriented team of property management experts with the proper communication and people skills necessary to maintain your commercial property – get in touch.
Asset Management Alliance has deep roots in the Delaware community helping all types of commercial property owners protect and enhance the value of their investment through employing a diligent and fully vetted management, maintenance and engineering team that is available 24/7 every day of the year.